Payments & Shipping

SHIPPING
We ship throughout India and internationally to only USA, UK & Canada currently.
- Free shipping on all orders worth Rs. 10,000 & above in India.

- Free shipping on all international orders worth Rs. 15,000/$200 & above.


Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the ti

me of checkout after you provide the shipping address for your order.
Our delivering agency will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified an alternate recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery.


CASH ON DELIVERY (COD):

COD is only available for orders to be shipped in India and not abroad.
All cash on delivery orders require a prior deposit of 30% of the order value, payable via bank transfer or any electronic payment method. You can request an online payment link by calling or sending a message at +91 98218 54144.  Selecting the COD option and checking out does not complete the purchase process. Only when the 30% deposit has been paid via the payment link, will the order be processed by us. If the 30% deposit isn't received within 2 hours of the order being placed, it will be cancelled.


RETURNS
Our garments are all on a made to order basis. Once your order is confirmed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you. Courier charges will be applicable for the same and will be borne by the customer.

No exchange, no return, no refunds and no alterations possible on sale/discounted merchandise.


TAXES & DUTIES
For Indian customers:
Product prices displayed are inclusive of all taxes and duties. 

For International customers:
All product prices displayed are inclusive of all import duties and taxes. No additional tax or duty shall be charged at the time of delivery. Incase of an issue please contact us via call/WhatsApp us at +91 98218 54144.

Incase of further queries regarding import duties & customs please do contact us. We will be happy to assist you and provide you with a hassle-free shopping experience.


PAYMENTS
All payments made against the purchases/services on PankajAndNidhi.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Pankaj & Nidhi. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to ensure a safe and a full proof online shopping environment to our users.

Pankaj & Nidhi may employ Razorpay, PaisaPay, PayPal and such other third-party facilities, for Payments on the Website. Such payments can be made through the electronic transactions, as may be permitted by Pankaj & Nidhi which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorisation for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

DELIVERY
Pankaj & Nidhi endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Pankaj & Nidhi fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Pankaj & Nidhi may at its discretion charge you for additional shipping cost.

Delivery time provided is a guideline only and does not take into account possible delays that may arise due to payment authorization. We aim to dispatch all orders within 48 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and may vary sometimes due to factors beyond our control. We are not responsible for any delays caused by destination customs clearance processes. Or by factors such as a transportation strike or disruption of delivery services in any area due to any reason whatsoever. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. We cannot initiate a refund if the customer has provided wrong or incomplete shipping address.

All domestic orders from the Ready to Ship section should take about 7-10 days for delivery from the date of purchase. For all other orders, delivery timelines are ascribed in the Product information section.

Further information on the order status can be provided by our customer care upon request. 


Delivery timelines might be affected owing to COVID-19 restrictions.